Big congratulations go to Darren Pinfold, La Cimbali’s new Service Operations Manager – well done you!
The role is part of Cimbali customer-facing support services which includes a technical help desk as the first point of contact for all enquiries. Most calls can be resolved over the phone using in-house technical know-how and technology such as telemetry allowing remote machine access for data capture and fault finding. When a site visit is necessary, Darren oversees the 40 strong field engineering team that manages reactive visits and planned preventative maintenance calls.
“I’ve worked in the field myself,” says Darren, “so I understand the challenges that customers and engineer’s face. I draw on my experience to help resolve problems efficiently and cost-effectively with minimum disruption for the customer and this is invaluable.”
Daniel Clarke, Managing Director at Cimbali comments, “Darren is a great asset to the team. His career progression with the businesses means he has excellent technical expertise combined with in-depth product knowledge and this is an excellent mix. I know Darren is going to excel in this new role and I wish him a long and successful career with the La Cimbali.“